55fb Privacy Policy
55fb takes the highest security measures to protect your personal information. Read this policy to understand how we manage your data.
What Information We Collect
While you use the 55fb platform, we may collect various types of information. A detailed description of this information is provided below.
Personally Identifiable Information
During the registration process we collect the following information:
- Full name and date of birth
- Email address
- National ID card or passport details (for verification)
- Current address
Financial Information
The following financial information is required to complete transactions:
- bKash, Nagad, Rocket or Upay account number
- Deposit and withdrawal history
- Transaction date and amount
- Payment method details
Gaming Activity Information
To improve your gaming experience we collect:
- Game play history and statistics
- Bet amounts and results
- Bonus usage records
- Preferred game categories and patterns
Technical Information
To ensure the security and performance of the platform:
- IP address and device information
- Browser type and version
- Login time and location data
- Cookie and session data
How Your Information Is Used
55fb uses your information only for specific and lawful purposes. Your information is not disclosed to any third party except for the reasons stated below.
Account Management and Verification
Confirming your identity, creating and maintaining your account, and verifying your age are our primary responsibilities. Under applicable laws in Bangladesh, this platform operates for users aged 21 and above only. Identity verification is therefore an essential process.
Financial Transaction Processing
We need financial information to correctly process your deposit and withdrawal requests. This information is essential for completing safe and fast transactions through bKash, Nagad, Rocket and Upay.
Service Quality Improvement
We improve the platform experience by analysing your usage patterns. Information about which games are most popular and when users are most active helps us improve our service quality.
Fraud Prevention and Security
We use technical information to detect and prevent any irregularities, fraud, or suspicious activity on the 55fb platform. SSL encryption and advanced cybersecurity measures keep your account secure.
Customer Support
Our 24/7 Bangla live chat support team may access your account information to provide you with the best assistance. This access is fully controlled and used solely for the purpose of providing support.
Data Protection Measures
55fb follows the most advanced technology and security protocols to protect your personal information.
SSL Encryption
Our entire platform is protected by 256-bit SSL encryption. Every exchange of data between you and our servers is encrypted, making it impossible for third parties to access.
Secure Data Storage
All your information is stored on secure, encrypted servers. Multiple layers of security are in place to prevent unauthorised access, and regular security audits are conducted.
Access Control
Only authorised 55fb staff can access your information, and only to the limited extent required by their job responsibilities. Every access is logged and reviewed regularly.
Information Sharing with Third Parties
55fb never sells or rents your personal information for commercial purposes. However, sharing information may be necessary in certain specific situations.
Payment Processors
Information required to complete financial transactions through bKash, Nagad, Rocket and Upay is shared with the relevant payment provider. This information is used solely to complete the specific transaction, and each provider follows its own privacy policy.
Legal Authorities
We may be required to disclose information in response to a valid court order or directive from a regulatory authority under applicable laws and regulations of Bangladesh. Such disclosure is always limited within the legal framework.
Technology Service Providers
Data may be shared to a limited extent in the context of technical cooperation with game software providers (such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, NetEnt, Microgaming, Ezugi) and infrastructure service providers. All such partners are bound by strict data protection agreements.
Fraud Prevention Agencies
Relevant information may be shared with security agencies to prevent financial fraud, money laundering, or other illegal activities. This is essential for the protection of all users.
Cookies and Tracking Technologies
55fb uses cookies and similar technologies to operate the website and app effectively.
Essential Cookies
These cookies are necessary for the basic functionality of the platform. They are used to maintain login sessions, verify security, and save language preferences. Disabling them will prevent the site from working properly.
Analytical Cookies
These cookies collect information to understand how users interact with our platform. This information is completely anonymous and is used only to improve service quality.
Preference Cookies
These cookies are used to remember your personal preferences, such as your favourite game categories and display settings, making each of your visits more convenient.
Right to Decline Cookies
You can reject non-essential cookies through your browser settings. Please note, however, that disabling certain cookies may limit some functionality of the platform.
Your Rights and Controls
As a 55fb user, you have several important rights over your own information.
Right to Access
You can request a copy of the information we hold about you at any time. We are obliged to provide that information to you within 30 business days.
Right to Rectification
If any of your information appears to be incorrect or incomplete, you can request a correction. Contact our customer support and we will make the necessary corrections promptly.
Right to Erasure
After closing your account, you can request that your personal information be deleted. However, some information must be retained for a set period to meet legal obligations.
Right to Object to Processing
In certain circumstances you may object to the processing of your information. You have the full right to object in particular to your information being used for direct marketing purposes.
Right to Data Portability
You can request to receive the information you have provided in a structured, commonly usable format. This information will be transferred to you for use with another service.
Right to Restrict Processing
In some cases you can request that the processing of your information be restricted. For example, this right applies during a period when the accuracy of your information is in dispute.
Data Retention Period
We do not retain your information for longer than necessary. The retention period depends on the type of information and legal requirements.
Account Information
All account information is retained while your account is active. After the account is closed, certain information is kept for the period required by applicable law to meet legal obligations.
Financial Transaction Records
All financial transaction records are retained for the required period in accordance with the guidelines of financial regulatory authorities. This is necessary for fraud investigations and legal compliance.
Gaming History
Gaming history is retained as part of the responsible gaming programme and to facilitate dispute resolution. This information is used only for necessary purposes.
Protection of Minors
Age Restriction
The 55fb platform is for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. If we become aware that information from a minor has been collected accidentally, we will immediately delete that information and close the associated account. Age verification at the time of registration is a mandatory process, and we ask that any suspicious information related to this be reported to our customer support.
Changes to the Privacy Policy
Updates and Notifications
55fb reserves the right to update this privacy policy from time to time. For significant changes, we will send a notification to your registered email and clearly announce it on the website. The date of the latest update will always be displayed at the top of this page.
Continued Use Means Consent
Continuing to use the platform after a revised policy is published will be considered as your agreement to the new policy. If you do not agree with the revised policy, you have the full right to close your account.
Questions or Concerns About Privacy?
If you have any questions about this privacy policy or wish to exercise your rights, please contact us. Our 24/7 Bangla support team is always here for you.